Retirement Living
Supporting safety, independence, and peace of mind across your communities.
Daktel partners with Retirement Villages and Senior Living Operators nationwide to deliver professionally monitored safety and communication solutions — designed specifically for the needs of older residents living independently.
When a resident calls for help, they’re connected within seconds to our dual Grade A1 Australian monitoring centres, ensuring 24/7 professional emergency response that meets the highest national standards.
Purpose-Built for Senior Living Operators
Whether you manage a single community or a national portfolio, Daktel provides a scalable, fully managed platform tailored to the operational realities of retirement living.
Safe Home Hub
Our in-home monitoring system supports pendants, pull cords, wall buttons and sensors — all without requiring a landline or NBN connection. Each installation is individually assessed to determine the most suitable mobile network.
Customised Response Protocols ensure the right responders are notified every time, with site-specific details such as after-hours access and security procedures.
SOS Watch
A mobile safety solution for residents who value independence. Using the Telstra 4G network, the SOS Smartwatch provides two-way communication, location tracking, and swift emergency support — whether they’re at home, outdoors, or travelling beyond the village gates.
The watch also enables the wearer to check key health metrics anytime, including heart rate, blood pressure, blood oxygen levels, and body temperature. When an alarm is triggered, these same readings are securely accessible by our monitoring centre, helping responders make faster, better-informed decisions when dispatching help.
Automatic Incident Reporting
For both systems, alarm incident reports are automatically emailed to village management within minutes for transparency, auditing, and compliance.
Self-Monitoring Option
For communities preferring an internal response model, Daktel also offers a self-monitored version of the Safe Home Hub.
Alarm calls are directed straight to your community’s on-call mobile, providing a practical, entry-level alternative similar to a traditional nurse-call system.
It’s ideal for sites with limited budgets or existing 24/7 on-call staff who want to maintain local control while leveraging Daktel’s reliable hardware and support network.
Flexible Options — No Capital Outlay
Unlike traditional systems that require equipment purchase, Daktel’s equipment-rental model includes all hardware as part of the service — minimising upfront costs and simplifying budgeting across multiple sites.
This approach allows communities to modernise their monitoring infrastructure without the burden of capital expenditure.
Installation is fast and simple, with options for self-installation by community personnel or professional deployment during initial rollout or larger projects.
For the SOS Watch, Daktel offers flexible funding options to suit your community’s operating model:
- Fully Subsidised – Community funded (e.g. via general services charge or resident levy)
- Co-Funded – shared between management and resident contributions
Enhance Your Resident Experience
The Safe Home Hub can also function as a home phone and Wi-Fi hub, helping residents stay connected and supported.
Through our retail brand myhomefone, residents can access optional phone and internet services with no administrative effort, invoicing, or rebilling required from your team.
Residents can:
- Enjoy discounted, directly billed plans managed entirely by myhomefone
- Keep their existing home phone number
- Use our hearing-aid-compatible cordless phone handsets
Why Partner with Daktel?
Dual Grade A1
Australian Monitoring Centres
Flexible pricing
No capital outlay
Fully managed
onboarding and compliance support
Secure
online management portal
Proven
national experience with senior living communities
Add value
with optional myhomefone services, offering exclusive resident discounts not available to the public.
Let’s Talk
Our Community Partnerships Team works with operators of all sizes to design tailored safety and communication solutions that support your residents — and your operations.