Care Providers
Supporting safety, wellbeing, and proactive care at home.
Daktel partners with Home Care and Support at Home Providers nationwide to deliver professionally monitored personal safety systems that help clients live independently — while staying connected to 24/7 emergency support.
Our solutions are fully eligible under the Support at Home Program’s Assistive Technology Scheme, combining reliability, affordability, and professional-grade monitoring that enhances both client safety and provider efficiency.
Purpose-Built for Home Care Providers
Whether you support a few clients or thousands nationwide, Daktel offers scalable, professionally managed systems that integrate with your care delivery model.
When a user presses for help, they’re connected within seconds to our dual Grade A1 Monitoring Centres, delivering Australian-based, 24/7 response that meets the highest national standards. Incident reports are automatically emailed to your nominated care management office within minutes for transparency, compliance and client follow-up, if you choose.
Safe Home Hub
Our in-home monitoring system supports pendants, pull cords, wall buttons and sensors — all without requiring a landline or NBN connection. Each installation is individually assessed to determine the most suitable mobile network.
SOS Watch
Mobile protection at home and on the go, anywhere in Australia. Powered by the Telstra 4G network, the SOS Smartwatch provides two-way communication, location tracking, and swift emergency connection whenever help is needed.
Wearers can check key health metrics at any time, including heart rate, blood pressure, blood oxygen levels, and body temperature. When an alarm is triggered, these same readings are securely visible to our monitoring centre, helping responders make faster, better-informed decisions when dispatching assistance.
Enabling proactive & preventative care
Care providers gain access to an online dashboard displaying automatically polled health metrics from each watch, complete with AI-powered insights that reveal emerging trends and early signs of health decline — enabling proactive, preventive care.
Alternatively, a raw data feed is available for organisations wishing to integrate into existing care management systems.
Flexible Pricing — Low or No Out-of-Pocket Costs
Our equipment-rental model means no large upfront payments — devices are included in the ongoing service.
For most clients, the total cost fits comfortably within their funded package, resulting in low or no out-of-pocket expense.
Unlike some providers that charge high setup or device fees, Daktel ensures clients always have an operational device for the life of the service, not just a limited warranty period.
Streamlined Administration for Providers
Daktel’s systems are designed to reduce workload for your team:
- One consolidated monthly invoice covering all services nationally or for each office, team or region, etc.
- Downloadable CSV itemisation to assist with bulk claiming via the Aged Care Provider Portal
- No more processing hundreds of individual client invoices
.
This streamlined process saves valuable administration time and ensures accurate record-keeping.
Why Partner with Daktel?
Eligible under the Support at Home
Assistive Technology Scheme
Dual Grade A1 Australian Monitoring Centres (highest national standard)
Proactive health monitoring
and AI-powered insights
Eligible under the Support at Home Assistive Technology Scheme
Automatic alarm incident reporting and consolidated billing
Secure online user metrics dashboard or data-feed integration
Proven national experience supporting care providers
Let’s Talk
Our Home Care Partnerships Team works with organisations nationwide to enhance their client safety, reduce risk, and improve operational efficiency.